REPORT
2023 State of Subscription
Business
The State of Subscription Business:
Best Practices and Business Performance Drivers

This report, in collaboration with PYMNTS, gathered feedback from 200 executives at subscription companies and offers a comprehensive view of the subscription industry.

Read this report to understand key trends, best practices, and actionable recommendations for 2023:

  • Top challenges over the next 12 months: The biggest concerns subscription businesses anticipate facing this year
  • Key practices of top-performing companies: Including the use of certain metrics to align teams and improve financial results, the importance of LTV, and strategies for reducing customer churn​
  • Actionable recommendations: How to improve operational efficiency, increase customer retention, and accelerate revenue growth​​




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FlexPay is the leading Payment Authorization Management solution, helping subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.
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