Subscription Businesses: Recapture Revenue from Failed Payments and Reduce Involuntary Churn
Recover failed subscription payments for your business with FlexPay’s AI-powered recovery system. Get higher recovery rates, increase customer lifetime value, and improve subscriber satisfaction. 

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  • Hooked on Phonics
  • Legal Zoom
  • Real Defense
  • Alder
  • Clinicsense

How it works

1. Evaluation Stage

2. Invisible Recoveryᵀᴹ

3. Engaged Recoveryᵀᴹ

4. Recovered customers

  • 1. Evaluation Stage

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    FlexPay system determines best recovery method for failed payment

    The platform receives the failed payment and decides the optimal solution to deliver the highest recovery rates, best customer experience, and longest retention rates.

  • 2. Invisible Recoveryᵀᴹ

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    AI-powered recovery works within payments system and avoids visibility

    Invisible Recoveryᵀᴹ creates strategies for each failed payment and recovers payments so quickly and effectively that the customer never knows their payment failed. There is no interruption in service and relationship continues as normal.

  • 3. Engaged Recoveryᵀᴹ

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    Multi-channel customer outreach powered by behavioural-science

    Engaged Recoveryᵀᴹ is deployed when the customer must be contacted to resolve the failed payment. Using behavioral science, a combination of outreach methods is delivered to the customer to prompt a quick response and positive reaction.

  • 4. Recovered Customers

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    Recovered customers continue to successfully bill and deliver LTV

    Failed payments are recovered to reduce churn using strategies that maintain a positive customer experience. A seamless payment process improves subscriber retention and helps subscription companies achieve full customer LTV.

Why subscription companies choose FlexPay

Hooked on Phonics, an e-learning provider, recovered an additional 45% beyond their in-house recovery, and increased their subscription profitability and customer LTV.

“FlexPay has been a key partner in our effort to improve our subscription profitability. The customers FlexPay has been successfully reactivating for us keep coming back month after month.”

Robert Israel
Co-Founder & President, Hooked on Phonics

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Why subscription companies choose FlexPay

Invisible Recovery helped ClinicSense, a B2B SaaS company, achieve a 69% recovery improvement, allowing them to fuel their growth.

"The advantage of FlexPay is that I don't have to think about customers whose payments are failing, I know that they are taking care of it for me."

Daniel Ruscigno
CEO, ClinicSense Senior Vice President, Alder Holdings, LLC

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Why subscription companies choose FlexPay

Truly Free, an eco-friendly cleaning product company, improved their recovery rate by 240% with FlexPay, compared to their in-house recovery system.

"FlexPay recovered thousands of dollars that we would have otherwise thrown away. I trust FlexPay. They go beyond what a normal partner would."

Chad Buckendahl
Chief Growth Officer, Truly Free

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Why subscription companies choose FlexPay

Alder Holdings, a leading home security provider in the USA, increases subscription rebill rate by 60% using Invisible Recovery and Engaged Recovery by FlexPay.

"FlexPay plays a huge role in capturing revenue for our business."

Jake Palmer
Senior Vice President, Alder Holdings, LLC

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Failed payment recovery retention teams love

Reduce involuntary churn
The platform receives the failed payment and decides the optimal solution to deliver the highest recovery rates, best customer experience, and longest retention rates.
Protect customer satisfaction
Effectively manage the customer experience by minimizing the visibility and negative impact of failed payments, preserving brand satisfaction.
Grow your subscription business
Recovered customers continue to bill month after month, creating compounded growth and earning more revenue for your business.

Integrations

FlexPay integrates with 100+ billing and payment processing systems, making it easy to get started quickly.
Avoid losing customers to involuntary churn and grow your business
Talk to a failed payment expert
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