GUIDE
Credit Card​ Decline Codes
Understand How They Impact Failed
Payment Recovery
Stop Losing Customers to Failed Payments

Every declined credit card transaction puts your customer relationship at risk, hurting your revenue and threatening your retention.

But here’s the thing: not all payment failures are the same and treating them that way means you’re leaving money on the table.

What you’ll learn from our guide:​

  • Not all decline codes are created equal
Payments fail for all kinds of reasons. Knowing the right approach for each decline type is key to keeping your customers — and keeping them happy.

  • ​Why DIY recovery falls short
Retrying payments or sending reminders isn’t enough. In-house tools often can’t differentiate between various decline codes, leading to missed revenue.​

  • Ongoing recovery optimization is key
Banks frequently adjust their strategies, and Visa and Mastercard regularly update their rules. Your recovery strategy needs to continuously evolve to achieve top results.

Understanding decline codes can transform your recovery efforts and boost your retention. Don’t let failed payments cost you — download our guide!

Download guide

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AI-powered FinTech solution solving subscription
businesses' biggest cause of subscription churn

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AI-POWERED

  • AI platform powered by decades of payments industry expertise

  • Trained on over 5B payment records, including risk factors

  • Creates unique recovery strategies for each failed payment, adapting to the hundreds of reasons payments fail

  • FlexPay clients recover up to 75% of failed payments

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REVENUE CREATION

  • Every recovered failed payment for subscription businesses saves a customer, not just single payments

  • Subscription customers continue to bill successfully after failed payment recovery, increasing LTV and generating months of additional revenue payments

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GROWTH ACCELERATION

  • Invisible Recovery™ avoids customer exposure to failed payments and reduces the largest cause of indirect churn

  • Each recovered customer generates additional months of subscription billings, creating cumulative growth acceleration

  • FlexPay clients earn up to 33% additional annual revenue from FlexPay’s customer recovery performance


The Mission Critical Technology for Subscription Businesses
Top 3 insights you need to know about failed payments

It directly causes up to 48% of all customer churn
The cost impacts subscription businesses most heavily
banks falsely decline $443B worth of legitimate transactions annually

How it works

Merchants use FlexPay’s API to re-capture up to 75% of failed transactions

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What can I do to get started?

Book a consultation to find out how you can avoid
losing customers and revenue from failed payments.



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FlexPay is the leading Payment Authorization Management solution, helping subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.
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